The Library

Empathy as a Service: Applying Service Design to the Homelessness Issue

Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your…

Source: Empathy as a Service: Applying Service Design to the Homelessness Issue

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The Library

Service Design 101

Service design improves the experiences of both the user and employee by designing an organization’s operations to better support customer journeys.

Source: Service Design 101