Content hierarchy in action. Without a clear content hierarchy, our… | by Gillian Massel | Shopify UX

Great example on how they fixed their content where a user has to make a decision (before and after example provided).

Without a clear content hierarchy, our designs went from bad to worse. Here’s how we used content hierarchy to fix it.

Source: Content hierarchy in action. Without a clear content hierarchy, our… | by Gillian Massel | Shopify UX

Government’s content strategy is the linchpin of citizen experience | UX Booth

Time to save government as I say everyone morning….

The future of good government hinges on content strategy. Ultimately, content planning, organization, usability, and governance for online systems — and the human-to-human interactions they facilitate — affect the lives of people who use them every day. If the content strategy is bad, so goes the citizen experience.

Source: Government’s content strategy is the linchpin of citizen experience | UX Booth