TransLink partners with OpenRoad’s Service Design team to understand customer experiences during their Transit Fare Review.
Very “agile” like, divert attention to what you can influence and track it, and “people are more likely to commit to their own ideas and team members (personal promise vs. job performance)”
UX Fail and a half! Great examples of user feedback too.
Some Superstore and Shoppers Drug Mart customers are upset after they say they were forced to use self-checkout to pay for their purchases. Owner Loblaw says it expects stores to always offer a cashier option.
An oldie, but a goodie. She had me at “love”.
Want your users to fall in love with your designs? Fall in love with your users.
Testing real content with users is often seen as a part of final usability testing. Low-fidelity wireframe testing may include only microcopy, headlines, or call-to-actions. Treejack testing highlights organizational issues in navigation or classification. Rarely is content tested prior to design. But why is this when content is what fills the designs and lead users through interactions and flows?
“R’s “ggplot2 gives you far more control and creativity than a chart tool and allows you to go beyond a limited number of graphics. Working with scripts saves a huge amount of time and effort, in particular when working with data that needs updating regularly, with reproducibility a key requirement of our workflow.”
Over the past year, we‘ve fundamentally changed how we produce graphics.
A few good tried-and-true oldies and few good new ones. Time to purge your library…
An amazing curated list of design books